We’re seeking an experienced SRE Lead to architect, implement, and maintain a highly reliable, scalable, and secure Salesforce ecosystem integrated with AWS services. The ideal candidate will bridge
cloud infrastructure and CRM platform reliability — ensuring uptime, performance, and security across mission-critical systems. You will lead a team of SREs and DevOps engineers, define reliability practices, and collaborate closely with Salesforce developers, AWS architects, and security teams to deliver seamless end-to-end system operations.

Reliability & Operations:

• Own the reliability, performance, and availability of Salesforce and its integrations with AWS services (S3, Lambda, API Gateway, ECS, CloudFront, etc.)
• Design and maintain CI/CD pipelines for Salesforce metadata and AWS infrastructure (GitHub Actions, Jenkins, CodePipeline, etc.)
• Implement observability across Salesforce and AWS using tools like CloudWatch, Datadog, or New Relic.
• Manage and optimize incident response processes: alerting, on-call rotations, postmortems, and continuous improvement.

Salesforce Infrastructure:

• Partner with Salesforce admins and developers to optimize DevOps workflows (e.g., Gearset, Copado, or Jenkins-based pipelines).
• Manage Salesforce sandbox strategy, release management, and performance monitoring.
• Ensure data protection and API reliability for integrations with AWS microservices.

AWS Cloud Operations:

• Oversee infrastructure automation and provisioning of AWS environments (Terraform / CloudFormation).
• Implement and enforce IAM policies, encryption, and network security controls.
• Own disaster recovery and backup strategy across AWS and Salesforce data layers.
• Lead cost optimization, scaling, and lifecycle policies for S3 storage linked to Salesforce.

Security & Compliance:

• Ensure integrations and data flows adhere to security and compliance frameworks (e.g., SOC 2, GDPR).
• Implement key management (AWS KMS), data encryption, and access auditing.
• Work with InfoSec to design least-privilege models and enforce MFA and API governance.

Leadership & Collaboration:

• Lead, mentor, and grow a team of SREs and DevOps engineers.
• Collaborate with Salesforce, Infrastructure, and Application Engineering teams to define SLOs, SLIs, and SLAs.
• Drive a culture of automation, observability, and continuous improvement

Education/Experience:

 

Required:

• 10+ years of experience in SRE, DevOps, or Cloud Infrastructure with 2+ years in a leadership role.
• Deep hands-on experience with Salesforce platform architecture.
  
• Strong AWS cloud expertise (EC2, S3, Lambda, ECS/EKS, RDS, CloudFront, IAM).
  
• Experience with CI/CD pipelines, GitOps, and Infrastructure as Code.
  
• Expertise in monitoring & logging stacks (Datadog, CloudWatch, ELK).
  
• Proficiency with scripting (Python, Bash, Node.js) and automation tooling.
  
• Strong knowledge of security practices, including encryption and identity federation.

Preferred:

• Salesforce certifications (Platform Developer, Architect, or DevOps Center).
  
• AWS certifications (Solutions Architect, SysOps, or DevOps Engineer Professional).
  
• Experience integrating Salesforce with AWS storage and event-driven systems.
  
• Experience implementing service reliability metrics (SLO/SLI).
  
• Background in financial services or CRM-heavy environments.

Soft Skills:

• Strong communication and cross-functional collaboration.
  
• Proven leadership and mentoring ability.
  
• Analytical mindset with strong troubleshooting skills.
  
• Passion for automation, operational excellence, and scalability.
  
• Success Indicators
  
• Measurable improvement in uptime and MTTR for Salesforce-integrated services.
  
• Reduced deployment lead time and higher release reliability.
  
• Proactive incident detection via observability pipelines.
  
• Scalable, secure, and cost-optimized AWS environment.
• Increased team productivity through automation and tooling.

 

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $190,500 to $219,000 annually.

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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