National Debt Relief is seeking a strategic and insights-driven Director of CX & Digital Analytics to design the measurement, insights and optimization of our end-to-end digital customer experience. This role will own the enterprise-wide analytics strategy across the web, mobile, chat, and support channels. With a key focus on ensuring that the data we collect is used to create a competitive advantage in driving growth, efficiency, and client satisfaction.

As a Director, you will lead a team of analysts and partner with Product, Marketing, Engineering, and Client Experience teams to ensure that the data insights inform decision making and support the long term digital experience strategy for the company. Be a player-coach that helps with improving customer journeys, increases conversion rate, and enhances client satisfaction.

• Define and lead the digital and client experience analytics strategy, aligning with business priorities and objectives.
• Drive the vision for data collection and data governance across the digital platforms such as event tracking, tagging and KPIs.
• Lead and mentor a team of analysts, fostering professional growth and building best-in-class analytics.
• Partner with executives to translate data-driven insights into business strategy.
• Guide the development of advanced dashboards, scorecards, and reporting to ensure insights are delivered to the right stakeholders at the right time.
• Oversee the customer journey analytics to identify pain points, opportunities and improvements in digital experiences.
• Champion the use of advanced techniques such as marketing attribution modeling, customer segmentation and personalization analytics.
• Collaborate with data engineering to ensure digital data flows into Snowflake or enterprise platforms for unified analytics.
• Stay ahead of digital analytics trends, data privacy regulations (GDPR, CCPA), and evolving best practices in customer experience measurement.

Required Skills / Experience:

• 10+ years in digital, product, CX, or marketing analytics with 3-5 years in a leadership role
• Strong SQL skills (Snowflake preferred) and comfort with data modeling and manipulation.
• Proven track record of building and leading analytics teams
• In depth experience with GA4, Adobe Analytics, Mixpanel, or similar platforms and tag management systems such as GTM, Adobe Launch, or Tealium.
• Demonstrated success with CX optimization, funnel performance tracking, and self-service channel performance.
• Experience with A/B testing frameworks and experimentation design.
• Experience with visualization and dashboarding tools like Tableau, Sigma, Looker, or Power BI.
• Ability to communicate complex data clearly and drive action across technical and non-technical teams.

Preferred Skills / Experience:

• Experience in financial services or fintech, especially client onboarding or customer support journeys.
• Familiarity with server-side tracking, CDPs (e.g., Segment, mParticle), or customer data governance frameworks.
• Background in digital attribution modeling, journey analytics, and lifecycle measurement.
• Experience with Python, BigQuery ML, or Airflow is a plus.
• Track record of driving enterprise transformation through analytics strategy

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $177,000 - $200,500 annually.

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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