The Change Enablement Lead will play a pivotal role in establishing a brand-new Change Management Office, building its strategy, tools, and processes from the ground up. This role will lead smaller change initiatives and contribute to larger, enterprise-wide programs, ensuring successful adoption and long-term sustainability of change. Partnering closely with stakeholders across all levels of the organization, the Change Enablement Lead will develop and deliver communication and training strategies, map and improve impacted business processes, and foster a culture that embraces transformation. This is a highly visible position offering the opportunity to influence organizational direction, enhance operational efficiency, and drive business results in a fast-paced, dynamic environment.

 

• Lead smaller change initiatives or key components of larger programs, ensuring alignment with organizational objectives.
• Develop and deliver communications, training materials, and job aids to support successful change adoption.
• Map and analyze business processes impacted by change, recommending improvements to streamline implementation.
• Build and maintain relationships with stakeholders, providing support and guidance to drive buy-in and engagement.
• Collaborate with project teams to integrate change management strategies into overall project plans.
• Contribute to defining best practices, tools, and methodologies for the new Change Management Office.
• Track and report on adoption metrics, feedback, and effectiveness of change initiatives.

Education/Experience:

• Bachelor’s degree in Business Administration, Organizational Development, Communications, Design, or a related field preferred. 
• Minimum of 2-3 years of experience in change management, organizational development, or related roles, ideally in a fast-paced, dynamic environment.
• Proven track record of successfully implementing change initiatives and managing the human side of transformation.
• Experience with project management methodologies (e.g., Agile, Waterfall) highly desirable.
• Certifications in change management (Prosci, CCMP) or project management (CAPM, ACP) preferred but not required.

Required Skills/Abilities:

• Exceptional communication skills (verbal, written, and visual), with the ability to tailor messaging to diverse audiences.
• Strong interpersonal and stakeholder management skills, with the ability to influence and build trust at all levels.
• Proven problem-solving abilities and a proactive, solution-oriented mindset.
• Skilled in business process mapping and identifying opportunities for improvement.
• Competence with project management tools and methodologies; experience with Monday.com and Jira a plus.
• Highly collaborative, adaptable, detail-oriented, and able to work independently in a fast-paced, evolving environment.

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $77,000 to $88,500 annually.

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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