National Debt Relief is seeking an IT Operations Manager to join our growing technology team in our NYC office. Reporting to the Director Desktop Services, the IT Operations Manager’s primary role is managing and maintaining computer inventory, preparing equipment for deployment, and overseeing a small group of technicians. The IT Operations Manager will be responsible for managing shipments, preparing user accounts, and ensuring that deployment procedures and SLAs are in place for all deployment requests. The candidate must be collaborative, customer service driven, with the ability to work under tight deadlines.

Team Leadership and Development

• Lead daily operations of Operations Technicians and Provisioning Analysts, providing coaching, mentorship, and career development opportunities.
• Conduct regular 1:1 check-ins, quarterly process reviews, and team training to ensure consistent performance and process improvements.

Inventory and Equipment Management

• Oversee hardware and software inventory, maintaining accurate ITSM records and ensuring sufficient stock levels.
• Prepare reports on inventory, hardware deployment, and other metrics as requested.
• Partner with the End-Point Management team for inventory audits and best practices.

Equipment Deployment and Shipping

• Manage the packaging, shipment, and tracking of IT equipment for remote employees, ensuring readiness for day-one functionality.
• Process returned equipment, track unreturned items, and coordinate hardware orders and replacements as needed.
• Collaborate with the Shipping team and People Team for smooth onboarding and offboarding.

Onboarding, Offboarding, and Training

• Manage user account creation and maintenance in Active Directory and Office 365.
• Automate workstation builds and profile workstations for remote deployments.
• Provide IT onboarding training for new hires and maintain comprehensive process documentation.

System Optimization and Process Improvement

• Drive efficiency by automating workflows, reducing on-premise dependencies, and improving hardware replacement processes.
• Conduct monthly system audits and ensure proper user management.
• Collaborate on hardware/software refresh initiatives and contribute to knowledgebase updates for staff and employees.

Special Projects and Reporting

• Support special tasks and cross-functional projects, delivering updates and insights to management.

Education/Experience:

• Bachelor’s degree in Computer Science or equivalent, Information Systems or related discipline preferred.
• 8 years’ experience in IT Operations or related IT discipline with responsibility for inventory management and hardware deployment for remote users
• 8 years’ experience in oversight of account creations, system access audit and depth knowledge of IAM systems
• Prior IT Management experience is required.

Required Skills/Abilities:

• Proven experience supporting large-scale environments with Windows and macOS.
• Strong knowledge of Microsoft Office applications and Identity and Access Management (IAM).
• Experience with Active Directory and Office 365 user account and mailbox management.
• Proficient in IT ticketing systems and hardware/software asset management systems.
• Solid understanding of ITIL principles, KPIs, and SLAs.
• Strong analytical and critical thinking abilities with a proactive, team-oriented mindset.
• Exceptional organizational skills and the ability to prioritize competing demands effectively.
• Excellent written and verbal communication skills, with the ability to interact with staff at all levels.
• Collaborative approach with strong relationship-building skills.
• Ability to lift up to 50 pounds.
• Prior experience providing remote user support.

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $135,000 to $150,000 annually.

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

 

#LI-KC1