National Debt relief is seeking a Systems Administrator I to join our growing technology team.  Reporting to the Infrastructure Manager, the Systems Administrator is responsible for the administration of critical infrastructure systems, ensuring the highest levels of availability, performance, and security. 

 

The Systems Administrator ensures the smooth day to day operation of the existing infrastructure.  This role with work alongside members of the Infrastructure and Helpdesk teams with a goal of maximum reliability while maintaining system integrity.

• Responsible for the day-to-day operation of infrastructure systems across multiple sites.
• Administer and support Windows Servers across a physical and virtual (VMware) environment.
• Perform server administration tasks, including Active Directory user/group administration, security permissions, group policies, printing services and resource monitoring.
• Administer the O365 environment including troubleshooting, implementing new features, and managing end to end Exchange mail flow, archiving, retention, and spam prevention.
• Serve as an escalation point for L3 tickets from the end user support team; assist in troubleshooting, identify root cause, and provide technical support.
• Providing the highest level of back-end support by identifying, prioritizing, and determining a solution for reported customer issues and problems.
• Serving as a technical point of contact for assessing and analyzing all enterprise client systems, hardware, and software issues.
• Administer the patch management and application deployment solution for servers and desktops; maintain established application packaging and OS patching standards.
• Monitor datacenter health daily using existing management tools and respond to hardware, software, and environmental issues as they arise.
• Create PowerShell scripts for automation of operational processes across both the server and desktop environments.
• Work with mindset to ensure that company policies and standards are followed.
• Monitor server backups daily, alerting the Infrastructure Engineering team of any issues.
• Monitor antivirus system daily, alerting the security team of any issues.
• Keep up to date on current technologies, industry news, standards, and industry trends.
• Systems changes outside of business hours or after-hours support may be required.
• Be able to perform any additional IT tasks deemed necessary by management.

Education/Experience:

• Bachelor’s degree in IT/Engineering related discipline preferred, or equivalent experience.
• Microsoft Certified Professional (MCP) preferred.
• No previous experience required, 2 years’ proven hands-on system administration experience providing monitoring, maintenance, and administration of technology infrastructure preferred.
• Financial services industry experience preferred.
• This is a remote position with the expectation to reside 2 hours from our NYC office for when business needs required and/or emergency purposes.

Required Skills/Abilities:

Character

• Strong problem solving and analytical skills.
• Ability to think strategically and deal effectively with competing priorities and demands.
• Proven ability to prioritize and reprioritize work due to changing business/client requirements.
• Strong communication skills with the ability to deal with stakeholders at all levels.
• Inquisitive nature with experience of challenging other’s ways of thinking.
• Collaborative approach and strong relationship building skills.
• Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders.
• Participate in the On-call support rotation schedule.

Technical

• Strong working knowledge of Active Directory users and computers, Windows 10, and Server 2016.
• Proven experience in Office 365 administration and able to create and maintain PowerShell scripts.
• Systems and application monitoring experience.
• Sound understanding of operation and change management methodologies and familiarity with industry standards (ITIL).

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $77,000 to $90,000 annually.

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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