The Client Loyalty L&D Manager is responsible for executing a Best-in-Class learning journey, managing the end-to-end onboarding, cross-skilling, and upskilling training programs. They oversee the department’s trainers, learning services, resources, and operations. Working in collaboration with the Director of Learning & Development, the Training Manager will serve as the bridge between strategic planning and operational execution.

• In collaboration with the Director of L&D, build, develop, and execute a Best-in-Class onboarding training program.
• Revise training programs and recommend efficient training methods using Instructional System Design principles and Adult Learning Theories.
• Create and maintain training calendars, schedules, and manage logistics and resource arrangements.
• Oversee coordination with WFM to ensure timing and forward planning is achieved effectively, organized, and on time.
• Conduct regular training needs analysis and develop tailored solutions.
• Lead and manage a team of up to 12 learning professionals for new hire and production training.
• Implement measurement strategies that track new hire retention and performance and trainer KPIs.
• Conduct regular staff performance evaluations and provide constructive feedback, coaching, and opportunities for professional growth.
• Develop and implement train-the-trainer programs to enhance facilitation skills, ensure content consistency, and equip trainers with best practices for engaging and effective instruction.
• Assess instructional effectiveness and summarize evaluation reports, determining the impact of training and how it affects learner KPIs.
• Provide reporting, insights, and recommendations on training initiatives and programs.
• Partner with the Instructional Design team to advise on the development of training programs and content in close alignment with Subject Matter Experts.
• Oversee progress reports and advise on continued employment for new hires based on performance.

Education/Experience:

• Bachelor’s degree in related field or equivalent experience required.
• Experience managing trainers or an onboarding team.
• 2 years of instructional design experience or related certifications such as ATD preferred.
• 6 years of overall training experience, with at least 2 years as an Onboarding Specialist successfully onboarding new hires required.
• Experience training virtually preferred.
• Experience working with content authoring tools, including Articulate 360 (Articulate Storyline and Articulate Rise), Adobe Creative Suite, Adobe Captivate, PowerPoint.

Required Skills/Abilities:

• Results, detail, and process-focused with a proactive approach to driving success.
• Energetic disposition with strong interpersonal and communication skills (verbal and written), including active listening.
• Strong attention to detail with ability to prioritize and handle multiple tasks.
• Creative problem-solving abilities and data-driven decision-making.
• Strong work ethic with a “can do” and collaborative attitude.
• Advanced understanding of L&D and training/adult education activities.
• Demonstrated strong presentation and facilitation skills.
• Proficiency working with Learning Management Systems (Cornerstone-On-Demand LMS a plus).
• Proficiency in Microsoft Office/Suite.

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

National Debt Relief for Best Remote Places to Work 2025!

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $100,000 to $124,000 annually.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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