National Debt Relief is seeking an IT Service Management (ITSM) Specialist to join our growing technology team. Reporting to the Director End User Services, the ITSM Specialist’s primary role is planning and implementing IT Service Management processes, software, and tools to optimize IT service delivery and reduce costs. The ITSM Specialist will support the development of knowledge base repositories and standard operating procedures. The candidate must be team-oriented, customer service driven, with the ability to work under pressure with minor supervision.  

 

• Analyzing and documenting business and technical requirements and working with business teams and IT to deploy the ITSM solution. 
• ​Creating business workflow diagrams, writing Standard Operating Procedures (SOP) including training. 
• ​Tracking and documenting decisions. 
• ​Working directly with the business owners of the specific areas who own the processes as well as new stakeholders and IT groups in operating companies. 
• ​Participation in project Execution, Training and Cutover. 
• ​Seasoned experience and understanding of ITIL and service levels. 
• Advanced experience in ITSM management. 
• ​Scripting skills a plus. 
• ​Firm understanding of Change Management, from informational changes to emergency/business critical changes​.

 

Education/Experience:

• ​​​Bachelor’s degree in computer science, information systems or related field preferred. 
• ​5 years’ experience in a helpdesk or desktop support position required. 
• ​Technical certifications such as A+, Network +, Microsoft Certified Professional (MCP), ITIL, etc. is a plus. 
• ​ITIL certification​​ 

 

Required Skills/Abilities:

• ​​​​​Team-oriented and customer service driven. 
• ​Ability to work remotely with minor supervision. 
• ​Analytical mindset for logical troubleshooting and data gathering. 
• ​Metric driven in daily job task. 
• ​Strong problem solving, analytical skills, and critical thinker. 
• ​Organized, team oriented, with go-getter attitude.  
• ​Ability to deal effectively with competing priorities and demands. 
• ​Proven ability to prioritize and reprioritize work due to changing business/client requirements. 
• ​Strong communication skills with the ability to deal with users at all levels. 
• ​Collaborative approach and strong relationship building skills. 
• ​White glove customer service oriented with excellent soft skills and interpersonal skills. 

 

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $98,000 - $118,500 annual.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

#LI-REMOTE