We are seeking a detail-oriented and proactive Business Analyst (BA) to join our dynamic team. The BA will be responsible for ensuring that business requirements are clear, comprehensive, and followed up on, facilitating regular communication with stakeholders, and enabling our product and engineering team to deliver business value more predictably, more often. The ideal candidate will possess strong analytical skills, excellent technical and business communication, and a deep understanding of business process optimization.

• Work closely with business stakeholders, including product managers and end-users, to gather detailed business and technical requirements.
• Make recommendations and/or system improvements based on independent judgement and business stakeholder feedback.
• Translate business needs into clear, concise, and actional requirements documentation.
• Create detailed and accurate tickets for the engineering team, ensuring clarity and completeness.
• Collaborate with product managers and engineers to refine and elaborate on ticket details as needed.
• Perform testing to ensure what engineering delivered is acceptable to the business.
• Act as a liaison between business stakeholders and engineering teams, facilitating clear and effective communication.
• Anticipate and assess the needs of our customers and business partners to proactively identify solutions for addressing their challenges or creating new opportunities.
• Understand the needs of their customer to proactively find solutions that address while managing expectations.
• Facilitate stakeholder meetings to inform stakeholders on development progress, encourage feedback work priority and quality, and provide demos of upcoming releases.
• Stay up to date with industry best practices and emerging trends in business analysis and software development.

• Bachelor’s degree in related field preferred.
• 2 years’ experience as a business analyst within an engineering-focused environment required.
• Experience writing clear, complete technical documentation for an engineering team.
• Experience working in an Agile environment.
• Salesforce experience a plus.
• Excellent written and verbal communication skills.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Attention to detail and a commitment to delivering high-quality work.
• Proficiency in project management and ticketing tools (e.g., Jira, Confluence, etc.)
• Ability to work independently and collaboratively in a fast-paced environment.
• Computer competency, including the use of a keyboard and ability to look at a computer screen for extended periods of time.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a face-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2023!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is ​​$74,000 - $89,500​.

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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